Terms and Conditions

Sales

All wines prices on our website are ex-cellar prize, either from warehouse in France or from warehouse in Hong Kong. Transport cost is aside, please refer to our page of International delivery for more details.

Minimum order of 3,000 euro in 3 months is requested. Storage in France is free of charge for the first 3 months, then corresponding storage charge shall occur after free storage period.

All wines will be sold in EUR and will be payable to our company account in France.

All wines are subject to final confirmation and remaining unsold. Once an invoice is issued, the sale is considered final. By placing an order, the Customer confirms that he/she is 18 years old or over. It is illegal to sell alcohol to people under the age of 18.

Payment

Payment is due 2 working days upon receipt of invoice. For first order, client is requested to settle full payment in order to secure wines. Customer may settle payment by Bank Transfer indicated on the invoices. After customers have made payment, please send us a copy of bank slip. Orders shall not be reserved or guaranteed prior to full payment settled.

Wine Availability

We do our utmost to ensure that all wines offered on the website are available, however due to time difference with France, all wines offered from France warehouse are subject to final confirmation with France office.

Pricing

Prices are given per bottle (750ml) or as otherwise listed. We reserve the right to change any price or offer without prior notice.

Delivery

Our delivery partners for shipment are carefully chosen by Wine Lyrics, all are certified logistics professionals in wine shipping and storage. Wine Lyrics would not be responsible for damage due to delivery by other third party. Insurance to cover wine logistics is available upon request.

Any indication as to an order’s shipment, arrival or local delivery is an estimate only, we does not hold liability for any failure to deliver within that time.

If you require your order urgently or on a specific day, we will do our best to accommodate your request, but please understand situation such as weather, strike or other uncontrollable factors may affect the delay. We strongly recommend customers to estimate larger range of lead time before placing an order.

Re-delivery will be charged if there is no one to receive and sign for the goods at the scheduled delivery date and time.

Suspension Of Delivery During Summer

To keep wines at their best status, traditionally we prevent shipment during hot weather in July and August.

If you wish to ship wines during such months, please be prepared to bare risk of temperature variation. We shall not be hold liable in case of damage and leakage caused by such risk.

Acceptance

It is the receiver's responsibility to inspect the condition of any goods received at the time of delivery. Any claims for short delivery or breakage or any other defect or deficiency must be notified to us or any third-party courier immediately. You will be deemed to have accepted the goods as satisfying as they delivered and in fulfilment of your order. You will not be entitled to reject them in any reason and we may refuse your claim thereafter.

Returns

All sales are final and are not subject to returns or exchange if no fault responsibility from our end.

Different from restaurant practices, we as wine merchant, do not accept returns of corked wine nor do we refund for corked wine.

Storage Service/Non-pickup

If the purchase items are not collected 30 days after the payment date, a storage charge of 5% of the invoice price may be incurred. If the purchased items have not been collected or delivered and the storage fees referred to above have not been paid for three (3) months from notification by Wine Lyrics, then the Company has the right to deal with or otherwise dispose of such Merchandise (including resale of any Merchandise) at its absolute discretion, without any further notice to the Customer and without having to account to the Customer any proceeds (if any) arising therefrom. Wine Lyrics shall have no liability to the Customer in respect of dealing or disposal of such Merchandise in such circumstances.

Ratings Information

Wine ratings listed on our website are for reference only. We will not be liable for any direct or indirect damages with respect to the accuracy of the information. We try out utmost to update rating in a timely manner, however we do not guarantee the ratings are all up to date.

We undertake the proper safekeeping and storage of wines in our possession, but we will not be responsible for the state and condition of wines or whether the wine corresponds to the qualities which might be expected from its description.

Wine Condition and Photo

We do our utmost to make sure that wines are delivered to you in the best possible condition.

There is always an element of risk in the purchase of the older fine wines as their condition is inevitably variable. Although we guarantee provenance of our wines, we strongly suggest customers consider this risk carefully before making purchase.

Label images appearing on the website or elsewhere are for illustrative purposes only and may not be relied upon to reveal imperfections in any products. Prospective buyers are strongly recommended to check product photos with us before placing an order.

Bottle numbers in photos are hidden by software on the purpose to prevent misconduct behaviour such as counterfeit. We will send clients original photos upon individual request.

Retention of Goods Pending Payment

(a) We will retain title in all goods sold by us until all sums due or to become due to us from the purchaser in respect of any order have been paid. This will include goods held to your account but will not include goods for which we have been paid in full and which are in your personal physical possession. Risk in goods passes to you as soon as we inform you that they are identified by us to meet your order.

(b) Until such time as title to the goods passes to the customer, we reserve the right to inspect goods not in our physical possession and to require the customer to deliver up those wines to us and in the event of failure to do so we may enter any premises where the wines are stored to repossess them.

Failure to Pay or Take Delivery

(a) If payment is not made within four weeks of the due date or if goods have not been collected within three months of notification of their availability or if there is an earlier indication that payment will not be made or goods will not be collected, we will send you written notice to the invoice address of our intention to dispose of the goods. If you do not object in writing within 10 days of the dispatch of such notice accompanying such objection with payment in full or where appropriate confirmed arrangements for collection, we will be entitled to resell the goods by a method entirely in our discretion.

(b) Upon resale you will receive a credit of the net proceeds less 20%. Any balance due after the credit shall remain payable and shall continue to carry interest. The exercise of this right of resale does not affect any other right we may have.